Frequently asked questions

How long will it take for my jewelry to arrive?


It takes 3-7business days within the U.S.

1-3 weeks for international orders, normally within two weeks.

*Due to the COVID-19 condition, international orders may take up to 1-2 months.




How much does shipping cost?


We provide free U.S. Shipping on every order and free international shipping on orders over $150. International orders below $150 is based on the weight rate.




Do you ship internationally?


Yes, we ship to anywhere in the world except U.S. sanction countries.




Can I return my jewelry?


Yes, you can! However, discounted or clearance items cannot be returned or exchanged. Please check out more on our return policy.




Where are your gemstones from?


Most of our gemstones are from Brazil.




Are Your gemstones authentic?


Yes! All the gems are genuine.




Do the jewelry handmade?


Most of the rings are handmade, so it may have a little bit differences with each ring. Some of our rings are designed by us and send to the suppliers to create.




Do your gemstones come with certifacations?


We source all of our gemstones from different reputable suppliers. Our gemstones can be sent to GIA/SGA for certification for an additional charge of $150 upon request.




What if my ring get tarnished?


All of our rings have guarantee. Since our rings are handmade, so the coat may applied differ for each ring. We will reapair/ reapply coat for the rings.




Do Lilac still ship under COVID-19 condition?


Yes, we do! We are working tirelessly to make sure that the jewelry you love are available when you want them, delivered in the safest way possible. For more information, please view our response on COVID-19




Where is my order ship from?


All of the orders ship from California, United States. We ship our orders via USPS.





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+1 (415)688-6788 (text)

Customer Service Time:

Mon-Fri: 11am- 7pm PST

       Sat: 12pm- 5pm PST

San Francisco,CA Based