Frequently asked questions
How long will it take for my jewelry to arrive?
It takes 3-7business days within the U.S.
1-3 weeks for international orders, normally within two weeks.
*Due to the COVID-19 condition, international orders may take up to 1-2 months.
How much does shipping cost?
We provide free U.S. Shipping on every order and free international shipping on orders over $150. International orders below $150 is based on the weight rate.
Do you ship internationally?
Yes, we ship to anywhere in the world except U.S. sanction countries.
Can I return my jewelry?
Yes, you can! However, discounted or clearance items cannot be returned or exchanged. Please check out more on our return policy.
Where are your gemstones from?
Most of our gemstones are from Brazil.
Are Your gemstones authentic?
Yes! All the gems are genuine.
Do the jewelry handmade?
Most of the rings are handmade, so it may have a little bit differences with each ring. Some of our rings are designed by us and send to the suppliers to create.
Do your gemstones come with certifacations?
We source all of our gemstones from different reputable suppliers.
What if my ring get tarnished?
All of our rings have guarantee.
Do Lilac still ship under COVID-19 condition?
Yes, we do! We are working tirelessly to make sure that the jewelry you love are available when you want them, delivered in the safest way possible.
Where is my order ship from?
All of the orders ship from California, United States.