To Our Lilac Customers,

 

We've been thinking a lot about you lately. Your health and safety are our top priorities and at the heart of every decision we make. We believe it's critical to do our part to help reduce the transmission of COVID-19.

Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

 

We are working tirelessly to make sure that the jewelry you love are available when you want them, delivered in the safest way possible.

  • We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).

  • Across all the facilities and delivery operations, we have increased our daily cleaning routines, including more frequent hand-washing, use of sanitizer, and cleaning of equipment.

  • Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we're taking to protect your health and safety.

 

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our websites, apps, and social channels can be a source of support, inspiration, and solution for you - because sometimes we all need a break from the news.

 

Thank you for being a part of the Lilac family!

 

Best,

Lilac Team

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+1 (415)688-6788 (text)

Customer Service Time:

Mon-Fri: 11am- 7pm PST

       Sat: 12pm- 5pm PST

San Francisco,CA Based